14-day refunds
Email hello@youressence.app within 14 days of your purchase and we will refund you in full. Please write from the email you paid with, or include it, so we can find your payment. You do not need to give a reason.
How refunds work
Refunds go back to your original payment method through Stripe, our payment processor. Most banks show the refund within 5 to 10 business days.
Once a purchase is refunded, the unlock is removed from your devices. The free 5-minute sessions stay free.
After 14 days
If something went wrong after that, for example you were charged twice or the unlock never worked, write to us anyway and we will make it right.
Last updated November 1, 2026.