Contact

Contact Us

Questions about a purchase, a refund, the site or the Essence app? We read every message.

Unlock a new device

You do not need to email us for this. Tap , enter the email you paid with, and we send a one-tap link that unlocks the device you are on.

Refunds

If the unlock is not right for you, email us within 14 days of your purchase for a full refund. The details are in our refund policy.

If you are in crisis

This site cannot help in an emergency. In the US, call or text 988 to reach the Suicide and Crisis Lifeline, or call 911. Elsewhere, contact your local emergency number.